June 29 2020

Revised Shuttle operations effective June 30 2020

I am pleased to be able to resume limited Shuttle availability as we now have a shield behind the front seats.

1.       Shuttle rides will be 1 household at a time only.

2.       The shuttle will have to be pre booked & documented in the appointment, try to encourage local use where possible.

3.       We will offer 1 ride per hour on the hour commencing at 9:00am & finishing at 4:00pm, this will hopefully allow Chris sufficient time to continue his excellent work keeping the dealership Covid Free.

4.       Chris will make sure there is a hand sanitizer in the rear cup holder for customer use.

5.       Chris will wipe down customer touch points between rides.

6.       If a customer misses their time slot we will try to accommodate them but may have to rebook or change appointment status.

7.       Customers will be asked to keep as much distance as possible from the Driver, The Driver will have the right to refuse a ride if distancing or respect is not followed, or if any passengers are coughing sneezing etc.

This service will be available for as long as our driver feels safe, please make sure we follow these guidelines.

 

David Whiteley. 

-Service Manager





COVID-19 UPDATE FROM BARNES WHEATON

At Barnes Wheaton, we are committed to providing our customers with the best customer service and world-class support.

We want to reassure you that we have a thorough plan for all our dealerships.

In addition to our standard cleaning procedures, we have enforced extra measures to continue providing you with a clean and safe shopping experience. We have implemented 10 measures as part of its COVID-19 health and safety action plan. 

These include:

1. Health and Safety Officers - who are assigned to all dealerships, and are responsible for reporting and guiding a high standard of cleanliness, and staff health safety practices.

2. In-Store Community Safety Information - this includes posters and digital screens outlining hand-washing techniques, prevention, and best practices. It's also on the company's websites and social media.

3. Sanitization Plan - the plan is meant to increase sanitization in all high-traffic area touch-points within the dealership, several times a day, in addition to the daytime cleaning service (during peak times) and nightly cleaning.

4. Loaners and Test-Drive Vehicle Preparation - all hard and soft surfaces inside these vehicles are vacuumed and wiped down after a guest or employee uses a vehicle.

5. Service Work Preparation - guest vehicles for service in-store are outfitted with steering wheel covers and seat protectors before going through maintenance or repair work. In addition all Barnes Wheaton technicians are required to wear disposable gloves when working on vehicles.

6. Sanitizer Locations - this includes additional hand sanitizer dispensers and locations in all dealerships for customers and staff so they can sanitize their hands throughout the day.

7.Staff Social Separation - All of our staff have been trained for social separation procedures, including maintaining the recommended distance of 1.8m between individuals 

8. Test Drives and Valet Service - more out-of-dealership test drives and vehicle maintenance valet pickup services are being offered, depending on the dealership.

9. Travel Restriction - no unnecessary business travel by staff associates.

10. Hand Etiquette - staff associates need to practice frequent hand washing and also refrain from shaking hands with people.

In addition, our executive team has been meeting regularly to review the business continuity plan to ensure we have appropriate measures in place that are responsive to the COVID-19 threat, minimize business disruptions, and ensure employee and others' safety. 

No cases of the virus have been reported at any Barnes Autogroup dealerships.

As per the B.C. Government's decision to ban gatherings of 50 people or more, we will constantly monitor our dealerships to insure we stay within the requirements.

If you have any questions, please send an email to customercare@barneswheatongm.com 

We wish health and safety to everyone. 

- Barnes Wheaton